Privacy Policy

Introduction

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services.

Information We Collect

- Personal Information: When you book a course or contact us, we may collect personal information such as your name, email address, phone number, and billing information.

- Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and access times for website analytics purposes.

How We Use Your Information

- To Provide Services: We use your personal information to process your course bookings, send confirmations, and provide customer support.

- Communication: We may use your contact information to send you updates about your course, promotional offers, and other relevant information. You can opt-out of these communications at any time.

- Improvement of Services: We use non-personal information to analyse website usage and improve our services.

Data Sharing and Disclosure

- Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors and email service providers. These providers are obligated to protect your information and use it solely for the purposes we specify.

- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

- Access and Correction: You have the right to access and correct the personal information we hold about you.

- Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

- Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions provided in those communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third parties.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Delegates Information

Delegates will be required to provide their full name and email address in order to receive

their certificate. These will be kept securely on file for three and a half years for auditing

purposes.